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  • Writer's pictureJivko Stefanov

How to Handle Insurance Claims for Property Damage

Updated: Sep 27, 2023

Property damage can be a distressing and costly event for homeowners and property owners. Whether it's due to natural disasters, accidents, or unforeseen events, knowing how to navigate the insurance claims process is essential for a swift and successful resolution. In this comprehensive guide provided by Lakeside Park, we will walk you through the steps to effectively handle insurance claims for property damage and maximize your chances of a fair settlement.

Step 1: Ensure Safety and Mitigate Further Damage

Before you even initiate an insurance claim, prioritize safety and take steps to prevent further damage to your property. Here's what to do:

  • Ensure the safety of yourself and your family members.

  • If possible, turn off utilities (water, gas, electricity) to prevent accidents.

  • Document the damage with photographs or videos for evidence.

  • Take reasonable steps to prevent additional damage, such as covering leaks or broken windows.

Step 2: Review Your Insurance Policy

Understanding the terms and coverage of your insurance policy is crucial. Carefully review your policy to determine:

  • What types of damage are covered?

  • The deductible amount you'll need to pay out of pocket.

  • Policy limits, including any maximum payout amounts.

  • Reporting deadlines and requirements.

Step 3: Contact Your Insurance Company

Once you've assessed the situation and reviewed your policy, contact your insurance company as soon as possible to initiate the claims process. Be prepared to provide the following information:

  • Your policy number and contact information.

  • A detailed description of the damage and how it occurred.

  • The date of the incident.

  • A list of damaged items or property.

  • Any immediate steps you took to mitigate further damage.

Step 4: Document Everything

Throughout the claims process, maintain thorough documentation of all interactions with your insurance company. This includes:

  • Records of phone calls, including dates, times, and names of representatives.

  • Written communication, such as emails or letters.

  • Photographs or videos of the damage and any temporary repairs.

  • Copies of estimates, invoices, and receipts for repairs or replacements.

Step 5: Obtain Estimates for Repairs

You may need to obtain estimates for the cost of repairs or replacements. It's a good practice to get multiple estimates from reputable contractors to ensure accuracy and competitiveness.

Step 6: Meet with the Insurance Adjuster

Your insurance company may send an adjuster to assess the damage and estimate the cost of repairs. Be present during this inspection and provide the adjuster with any documentation or estimates you have obtained.

Step 7: Negotiate the Settlement

If you receive an initial settlement offer from your insurance company, carefully review it to ensure it covers all necessary repairs and replacements. If you believe the offer is insufficient, be prepared to negotiate with your insurer. Provide additional evidence, such as estimates or expert opinions, to support your case.

Step 8: Review the Settlement Agreement

Once you've reached an agreement with your insurance company, review the settlement agreement carefully. Ensure it accurately reflects the terms you've negotiated, including the scope of repairs and the amount of the settlement.

Step 9: Complete Repairs

With the settlement funds in hand, proceed with the necessary repairs or replacements. Keep detailed records of all expenses related to the repairs, as these may be reimbursed by your insurer.

Step 10: Follow Up and Close the Claim

After completing the repairs, follow up with your insurance company to confirm that all necessary documentation has been received and that the claim is ready for closure. Ensure you have received the agreed-upon settlement amount.


Handling insurance claims for property damage can be a complex and time-consuming process. If you find it challenging to navigate, or if you're looking for expert guidance to ensure a fair settlement, consider enlisting the services of a professional public adjuster or insurance claims expert.

At Priority One, we specialize in helping property owners like you successfully navigate the insurance claims process. Our experienced team can provide expert assistance to maximize your claim and ensure a swift resolution.

Don't let property damage disrupt your life—contact us today to learn how we can assist you in handling insurance claims effectively. Your peace of mind and financial recovery are our top priorities—reach out to us now!

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