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Answers to Frequently Asked Tenant  Questions

  • How is the rent collected?
    Rent is due on the first day of every month and late after the 4th. We offer a payment system that allows tenants to pay their rent online for free.
  • What is the length of the lease?
    The length of the lease is 12 months unless otherwise specified by you, the property owner.
  • What type of properties do you manage?
    We manage a variety of residential properties, single family homes, condos, and apt complexes.
  • What reports will you send and how often?
    You can conveniently access your income and expense statements as well as other owner reports through our online portal at any time.
  • Who keeps the tenant’s security deposit?
    We will keep the security deposit in our CA regulated trust account that is audited by the Dept. of Real Estate.
  • Do I still have control over my property once you manage it?
    Of course! We manage your property with your directions in mind. Repairs over $500 are required to have approval unless it is an emergency situation.
  • How do you calculate the rent?
    Thanks to our 25+ years in the business, we have been able to accumulate knowledge and tools to determine the best price for your property. We do extensive market research and comparisons to get to the perfect amount your property should rent for. Our comprehensive analysis allows us to calculate a competitive rate that attracts the right tenants.
  • What is your marketing and advertising strategy?
    Once we have a new property to manage or if your property is about to be vacated, we immediately start our marketing plans. We advertise on the top real estate websites and reach out to our vast database of referrals.
  • How long does it take for you to get a tenant in?
    Our goal is always to place the most suitable tenant in your property as soon as possible. We do have a 30 day rent guarantee where you don’t pay the 1st month of management fees if we do not rent the property in time.
  • Do you allow smokers?
    Our properties are 100% smoke free.
  • Do you allow pets?
    It is at your discretion whether we allow pets in your property. Properties that allow pets do tend to rent quicker and allow for higher rent. We include complete Pet Screening on all pets.
  • How do you screen tenants?
    Our thorough screening process allows us to filter for the highest-quality applicants available. Our process includes background checks, employment verification, rental verification, as well as credit history checks.
  • What are the tenant requirements before they can move in?
    After the tenant’s application has been accepted, they need to sign their lease and pay the security deposit, provide proof of income and also the account numbers showing utilities have been transferred into their names.
  • How is an emergency call treated?
    All emergency calls go through our 24/7 hotline and will be addressed immediately by our team.
  • What if a tenant pays the rent late?
    The lease agreement will clearly stipulate any penalties and processes that will be put in place should the tenant fail or delay to pay rent. We impose a late fee and issue notices to ensure that the payment is made. If the tenant still fails to make their payment, we will start the eviction process with your direction.
  • How will I ensure my property is well taken care of?
    We will conduct drive-by inspections of your rental property. We have move-in and move out inspections with detailed information. In addition, our maintenance contractors work with us to keep a close eye on your property condition. If they notice anything concerning, they will contact our team and we follow up with the tenants immediately.
  • What is your move out process?
    We conduct a thorough move-out inspection when the tenant vacates to assess the property condition. If we determine that there is little to no damage to your property, we begin the turnover process. This process includes any minor repairs needed, rekeying for new tenants, carpet cleaning, and property cleaning. Most turnover charges go back to the Tenants unless determined to be basic wear-and-tear or pre-existing.
  • How much is the security deposit?
    We require the tenant to pay a one-month security deposit minimum. Occasionally we will charge up to 2x months rent which is the maximum allowed in CA.
  • Once I sign up with you, how soon can you start managing my property?
    We will start taking care of your property within 24 hours if that is what is needed.
  • What happens if my property gets damaged?
    We take care of your property like it’s our own. We know that a well-maintained property allows us to preserve its value.We have a list of our trusted vendors who will perform the maintenance and repairs professionally and efficiently.

More questions?

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